Privacy Policy

We value your privacy and wish to inform you that your personal data is secure while you shop and browse on our exquisite sarees. This Privacy Policy outlines how we collect, use, share, and secure the information you provide to us when you access our e-commerce website www.kiransarees.com. By using our Website, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect various types of information to facilitate and simplify our services to you and to enhance your shopping experience.

1. Personal Information You Voluntarily Provide:

Contact Information: Name, email, shipping address, billing address, phone. Account Information: Password and username (if you register an account).
Payment Information: Your chosen payment method (e.g., credit/debit card details, UPI IDs, net banking account details). NOTE that even though we facilitate transactions, sensitive payment card data is processed securely by third-party payment gateways, and we do not retain complete payment card details on our servers.
Order Details: Details regarding the sarees you see, add to basket, purchase, order history, and shipping options.
Communication Information: Details you provide to us when you call our customer service regarding saree queries, orders, or services; answer surveys, or write product reviews.

2. Automatically Collected Information (Usage Data):

When you visit our website, we automatically gather certain information, such as your IP address, device type, browser type, and browsing habits, using technologies like cookies.

How We Use Your Information

We utilize the gathered information for a number of purposes which are unique to ensuring that you have a seamless and pleasant saree buying experience:

To Process and Complete Orders: To process your saree orders, verify your orders, make shipping and delivery arrangements for products, and effectively deal with returns or exchanges.
To Provide and Maintain Our Website: For the upkeep and provision for proper functioning, security, and maximum performance of our online shopping website.
To Manage Your Account: To create and keep your customer account, from which you are able to view order history, track shipments, and save preferences.
To Improve Our Products and Services: To identify customer need for different sarees, analyze Browse behavior, and develop new products or improve existing saree lines.
To Personalize Your Experience: To personalize product recommendations, display suitable saree categories, and offer personalized offers based on your Browse and buy history.
For Communicating with You: To send order confirmations, shipping reminders, customer service responses, marketing and promotion messages regarding new saree arrivals or promotions (if you have opted–in), and required notices regarding your account or our services.
For Marketing and Promotion Purpose: To inform you of new saree collections, promotions, festive offers, and discounts which may be of your interest, as per your permission where necessary.
For Security and Fraud Prevention: To protect our Website, customers, and business from fraudulent transactions, unauthorized access, and other security threats.
To Obey Laws: To fulfill our statutory and regulatory obligations, such as consumer protection and tax laws.

Sharing Your Information

We may share your personal information with some trusted partners for us to operate our website and services, always subject to Indian laws. These partners are:

Service Providers: These are important partners like Shopify (our online store), Razorpay (our payment gateway), certain logistics partners delivering your sarees, and other third-party services that assist us with our website operations and transactions.
Legal and Regulatory Requirements: We might share your information if we have a legal requirement to do so, to obey a valid government request, or to protect our legal rights.

Don’t worry, we never make your personal information available to third parties for their own marketing purposes without your explicit consent.

Your Data Protection Rights

You have certain rights concerning your personal information under Indian law, including the Information Technology Act, 2000 and associated regulations. The rights we provide you include:

Access and Correction: You can access, update or correct any of your personal data.
Deletion or Restriction: You can request that we delete or restrict the way we process your data, though some exceptions provided by law may apply.
Opt-out of Marketing: You have the right to rescind consent for us to send you marketing messages.

If you would like to exercise any of these rights, please contact us at info@kiransarees.com

Data Security

We really care about keeping your data safe. Data security is very important to us. All payment transactions happen through encrypted payment gateways (like Shopify Payments, Razorpay, etc) and your personal information is stored on secure servers. We use different security measures to help mitigate the risk of unauthorized access and disclosure of your data.

How long we retain your data

Your Personal Information will be retained for as long as we legitimately need it for the purposes outlined in this Privacy Policy, including fulfilling orders, keeping your account up to date, customer service, and even longer, where required by law (for example, for accounting or tax purposes). When your personal data is no longer reasonable for us to process for these purposes, we will securely delete or anonymize it.

Third-Party Websites

Our site might include links to other sites that we do not control (e.g., links to social media, links to payment gateways). If you click on a third-party link, you will be directed to that third-party’s site. We strongly encourage you to review the privacy policy of every site you visit. We do not control and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Cookies and Tracking Technologies:

Cookies and similar technologies help us personalize your shopping experience, remember your preferences, and track activity on our website. Cookies, small pieces of data, help us with:

Performing necessary functions such as your shopping cart and secure checkout.
Remembering your preferences (for example, recently viewed sarees).
Analyzing website activity to track the popularity of designs and improve the user experience on the website.
Tailoring ads shown to you based on activity on the website.

You are able to disable cookies in your browser, but it is important to keep in mind that some parts of our site, especially place where you shop, may not work without cookies.

Get in Touch

If you have any questions about this Privacy Policy, about our data practices, or wish to exercise your data protection rights, please feel free to contact us:

Kiran Textiles Saree Center. 324- A, Amrit Puri-B. Garhi, East of Kailash. New Delhi, India; 110005

Email: info@kiransarees.com

Phone: +91-8130705666